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IT Support Services

Application Support Engineer

Support business-critical applications through structured incident ownership, diagnosis, operational monitoring and continuous service improvement.

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LocationLondon, UK
Working styleHybrid / support-aligned
Employment typeFull-time
Experience3–6 years

Technology environment

SQLLinuxWindows ServerREST APIsMonitoringITSMAzureLog Analysis

Industry context

Banking & FinanceEducationProfessional Services

Job description

The Application Support Engineer will provide structured L2/L3 support for enterprise applications and related integrations, working with engineering teams to restore service and reduce repeat incidents.

The role is operationally focused but requires strong technical analysis and communication.

Key responsibilities

  • Own incident investigation and coordinate escalation across application, infrastructure and supplier teams.
  • Use logs, SQL, monitoring and application knowledge to diagnose faults and identify root causes.
  • Maintain runbooks, known-error records and service-support documentation.
  • Support release validation, production changes and operational-readiness activities.
  • Identify recurring issues and convert them into service-improvement or engineering actions.

Qualifications

  • 3–6 years of application support, production support or technical operations experience.
  • Good SQL, log-analysis and troubleshooting capability.
  • Working knowledge of Linux or Windows server environments and web/API concepts.
  • Strong incident communication and stakeholder-management skills.

Preferred qualifications

  • ITIL or service-management experience.
  • Azure or other cloud-platform exposure.
  • Experience supporting enterprise or regulated applications.

Benefits & employment terms

  • Compensation, leave, pension and any role-specific benefits are confirmed during the recruitment process and stated in the written offer.
  • Any client-site, travel, security-screening or right-to-work requirements are confirmed before appointment.

Nature of working style

  • The role works to agreed service priorities, escalation paths and client operating procedures.
  • Any shift, out-of-hours or on-call requirement will be stated for the assigned support engagement before appointment.

Location

London-based role. Exact hybrid, shift and client-site requirements depend on the support assignment and are confirmed in advance.

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Working at RC

Delivery standards shape the employee experience

Technology roles are organised around accountable delivery, professional engineering practices and clear client or project outcomes.

01

Client-impact work

Roles are connected to defined business or delivery outcomes rather than artificial internal assignments.

02

Professional craft

Engineering, consulting and delivery decisions are expected to be explainable, maintainable and grounded in the operating context.

03

Clear ownership

Responsibilities, interfaces, quality expectations and escalation paths should be visible across teams and engagements.

04

Continuous learning

Capability grows through real delivery, peer review, feedback and exposure to changing technologies and business environments.

Hiring journey

A structured process from application to decision

The exact interview sequence may vary by role, but candidates should understand the purpose of each stage and the position they are being assessed for.

01

Apply

Submit your details against a specific published role together with the requested resume and cover letter.

02

Role review

Relevant experience, capability and work context are reviewed against the actual vacancy requirements.

03

Interview / assessment

Where appropriate, discussions explore practical experience, judgement, communication and role-specific capability.

04

Decision

Next steps are communicated in the context of the published vacancy and applicable checks or approvals.

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